VMware Log Insight issues

August 9, 2018 – 9:55 am

I have encountered an issue in our lab environment with Log Insight. It is configured as a cluster with a master and two worker nodes. We were unable to authenticate through the GUI either with an AD account or the local admin account.

So we tried rebooting the environment to see if that would clear up. After the reboot, the web interface was no longer coming up!

Symptoms:

  • Unable to authenticate using domain account and local administrator account.
  • Root account on console worked
  • After reboot, web interface was no longer responding

Investigation:

  • The Internal Load Balancer’s Virtual IP was not responding to pings
  • The LogInsight service on the Master server was not coming up. It was working fine on the two Workers servers

Resolution:

  • Added a new virtual hard disk to the master since it was the only one where the service didn’t come up.
    • Problem was still there
  • Added a new virtual hard disk to both workers to match the config of the master.
    • Problem solved

Commands used:

  • SSH to the servers and use “df” to show the disk volume space
  • service loginsight restart
  • cd /usr/lib/loginsight/application/lib/apache-cassandra-2.0.17/bin
    ./nodetool status

The first column shows UN : « up/normal ». They were showing DN: “Down/normal”

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